Privacy Policy

Last updated: May 2026

This Privacy Policy explains how Dawaai collects, uses, stores, and protects user information when using the Dawaai mobile application.

1. Information We Collect

When you use Dawaai, we may collect the following information:

• Name and phone number used to create or access your account.
• Delivery addresses and location information required to complete pharmacy orders.
• Order details, including medicines, pharmacy selections, prices, and delivery status.
• Prescription or medicine images uploaded by the user when submitting a special medicine request.
• Device information and notification token used to send order updates and service notifications.

2. How We Use Your Information

We use your information to:

• Create and manage your account.
• Send your medicine orders or prescription requests to pharmacies.
• Allow pharmacies to respond with prices and availability.
• Process delivery requests and provide order tracking updates.
• Send notifications about order status, pricing offers, delivery updates, and service information.
• Improve the quality, reliability, and security of the application.

3. Sharing of Information

We do not sell user personal data. Information may be shared only with the parties required to complete the service, such as pharmacies, delivery drivers, and service administrators.

4. Location Data

Dawaai may use location data to show nearby pharmacies, calculate delivery information, and deliver orders to the correct address. Location data is used only for service-related purposes.

5. Notifications

Dawaai may send push notifications related to order updates, pricing offers, driver assignment, delivery progress, and other service alerts.

6. Data Security

We take reasonable technical and organizational measures to protect user information from unauthorized access, misuse, or disclosure.

7. Data Retention

We keep user data only as long as necessary to provide the service, comply with legal obligations, resolve disputes, and maintain business records.

8. Account Deletion

Users may request deletion of their account and related personal data. Please refer to the Delete Account page for details.

9. Children’s Privacy

Dawaai is not intended for use by children without the supervision or consent of a parent or legal guardian.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: support@bashasoft.online